ID SQUARED

Refund Policy

Placing An Order

By placing an order with us, you enter into the terms and conditions set out in this section. After placing an order with us, you will receive confirmation that your order has been received with an electronic invoice. ID SQUARED’s agreement with you comes into existence once ID SQUARED has confirmed your order and your payment has been processed. Orders will not be dispatched until payment in full has been received.

Redelivery Of An Order

Please note that if our couriers need to redeliver the order due to the recipient not being home on the delivery day or the incorrect delivery address and we are not able to leave at the door, a re-delivery fee will be charged. This cost is subject to the delivery area. Our customer service team will contact you if this is the case.

Cancellation Of Orders

If you wish to cancel your order, please contact ID SQUARED immediately via email. Once payment for an order has been accepted, cancellation is at the discretion of ID SQUARED.

Refund Policy

It is the responsibility of the customer to inform ID SQUARED if a purchase has not been delivered. Upon notification, we will investigate and ensure that the purchase is delivered and received.

In the unfortunate event that a purchase has been damaged through the delivery process, we will replace the purchase with a no-fuss attitude. Please contact ID SQUARED via email to organise for the replacement purchase or damaged items to be re-sent.

In the event that you would not like a replacement purchase or damaged items re-sent, we will refund the credit card used for the value of the total transaction or the value of the damaged items. We are committed to ensuring that your transactions with ID SQUARED are processed with excellent customer service and satisfaction.

Transaction Currency

All transactions are processed in Australian Dollars (AUD) and include GST (Goods and Services Tax).